Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards , which include a commitment to make a good faith effort to resolve any consumer complaints.
Not every business is eligible for BBB Accreditation. The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.
In order to be eligible for Accreditation a business must complete an Accreditation application. Reviews the application Researches the business Verifies the information presented in the application May request additional information May request proof of specific information on the application After the review and verification process, BBB will then evaluate if the business meets the BBB Code of Business Practices Accreditation Standards.
If the application is denied, BBB will contact the applicant, indicating the BBB Standard s that were not met and any recourse available to the applicant. The Customer Review Rating percentages are based on the total number of positive, neutral, and negative reviews posted.
Stellar Forex Consulting Group, Inc. Additional Phone Numbers Type of Entity Corporation. Establish and maintain a positive track record in the marketplace. An accredited business or organization agrees to: Have been operational actively selling products or services in any BBB service area for at least the most recent 6 months, unless the principle s previously operated a similar business with an eligible record one that qualifies for BBB accreditation.
Fulfill contracts signed and agreements reached. Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action.
Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.
In its relationship with BBB: Adhere to established standards of advertising and selling. Supply, upon request, substantiation for advertising and selling claims. Correct advertising and selling practices, when recommended by BBB. Adhere to applicable BBB industry codes of advertising.
Cooperate with BBB self-regulatory programs for the resolution of advertising disputes. Avoid misleading customers by creating the false impression of sponsorship, endorsement, popularity, trustworthiness, product quality or business size through the misuse of logos, trustmarks, pictures, testimonials, or other means.
Honestly represent products and services, including clear and adequate disclosures of all material terms. Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.
Ensure that any written materials are readily available, clear, accurate and complete. Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer's decision to buy.
Clearly disclose to customers: If selling products or providing services on Web sites or via other electronic means: Abide by all written agreements and verbal representations. Honor representations by correcting mistakes as quickly as possible.
Address marketplace disputes quickly, professionally, and in good faith. Promptly respond to all complaints forwarded by BBB by: Resolving the complaint directly with the complainant and notifying BBB, or 2. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB.
Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB. Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.
Respect Privacy Businesses conducting e-commerce agree to disclose on their Web site the following: Secure Sensitive Data Businesses that collect sensitive data online credit card, bank account numbers, Social Security number, salary or other personal financial information, medical history or records, etc.
Businesses will make best efforts to comply with industry standards for the protection and proper disposal of all sensitive data, both online and offline. Honor Customer Preferences Businesses agree to respect customer preferences regarding contact by telephone, fax and e-mail, and agree to remedy the underlying cause of any failure to do so. Approach all business dealings, marketplace transactions and commitments with integrity.
Avoid involvement, by the business or its principles, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses. There are NO reviews for this business. Be the first to leave a review! This business has no complaints filed. Share your experience Submit a Review Submit a Complaint. By claiming your Business Profile, businesses can add custom text or descriptive information about their services, insert company logos, and add photographs for consumers to view.More...