Please push 1 for English or Tagalog or 2 to choose japanese language , when you contact us. We will connect you to our reliable staff immediately. However if you want to cancel to use the service after we delivered the box, please be aware that we will charge 1, JPY per original box.
Your box will be delivered to our warehouse every Tuesday, and forwarded to customs. A week later, your box will depart Japan and will arrive in Manila in about a week. Once your box arrives at the port in Manila, the import procedures will begin. Approximate duration of delivery from Japan to the Philippines. We advise our customers to leave sufficient time to prepare and send their box.
Please check the items below for your reference. You cannot put cash in your box and use our service. For further information, please contact TransRemittance However, we can accept for example, brand new LCD TV below 42 inch with an original box from the maker.
Please contact our customer support for further information. Pick up time is as per the below. If you contact us and make a reservation for pick up time during our business hours, you can reserve the following day for pick-up of your box. Please be aware that you have to pay an extra charge.
Please make your payment at a convenience store or post office using the invoice sent with the box you ordered or you can also transfer your payment to our bank account. If the original box size changed due to the way you packed, or the payment was delayed and storage fees are required, we will charge additional fees. Please prepare your tracking number written in the bottom of your packing list and contact our customer support for the confirmation.
Please check the sending manual for further information. If your box is damaged or the items inside are broken, please send by post or fax to us your request for survey within 10 days.
We only accept the request for the survey from the shipper or consignee. Once we have received your request, we will start the survey from both the shipper and consignee side. For further information, please contact TransRemittance Question. Can I use my credit card? What should I do?More...